*!@#^ #~*&%! Blast! If that sounds like you when you can’t seem to change what a piece of text looks like, don’t fret: there is  a solution. You know what I’m talking about: for no apparent reason, a headline stays as a headline, big and bold, no matter what you do to it. Stubbornly resisting all your attempts to bring it down to size, it soon has you swearing, stamping your feet and ranting about Microsoft.

OK, take a few deep breaths, make yourself a strong cup of tea and listen carefully: here’s what you do.

First, highlight the offending text.

Next, click on the format eraser, which looks like this in the Home menu:

Problem solved. So now you can get back to writing – no excuses!